iForum-2019 Denys Shevchuk - iForum 2018

Speakers

Denys Shevchuk

Denys Shevchuk

SMART Business

Business Development Manager at SMART Business.

17 years of experience in the IT industry. An experienced business consultant with 20+ Microsoft Dynamics CRM projects.

More than five years of training: from the introduction and review of the functionality of the system to a detailed explanation of configuration, administration and architectural planning. Eight years of working with MS SQL Server, SSRS, SSIS, SSAS, JavaScript. Certified trainer Microsoft.

Denis is not an emotional speaker. But he speaks very clearly and with humor.

Digital Fun / CRM & Loyalty

16:30 — 16:50

Automation of client's path, experience and marketing with AI in Dynamics 365. ALLO case

Automation of marketing, the client’s path and marketing cycles based on CRM – Microsoft Dynamics 365 Customer Service.

We realized the data collection and their processing by models of machine learning, to 100% understand the behavior and preferences of customers, to make accurate recommendations and proposals for purchase.

We closed the search and work with the client through the Telegram, Viber, Facebook, eSputnik with the ability to recognize faces, voice.

Implemented a 360-degree customer survey, about which so much is said lately.

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«Internet Business / Startups»
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«Blockchain»
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